Not a delivery guarantee: a way of working. Before, during and after your order, you know what is happening and what we do if something goes wrong.
Ask the crew, pick a ready-made design or let us design it. Tell us if you need it by a date: we show the estimated arrival and your options before you pay. Dates are estimates, not guaranteed.
We check your file and send a proof. We pull out phone numbers, names, web addresses and where each QR goes so you read them once more. Nothing prints until you approve.
Email at each step: order received, proof, payment, in production, shipped with tracking. Your order page always shows the latest.
Our mistake, a print defect, an item that does not match your approved proof or arrives damaged: report it within 5 days with photos from "I have a problem" on your order page, and we reprint it or refund it. A person replies, usually within 1 business day; how long the fix takes depends on the case, and we keep you posted.
Text or design errors in a proof you approved, low-resolution files you chose to print, normal wear or weather. Carrier delays are reviewed case by case.
